Frequently Asked Questions
Everything you need to know about our frozen treats and delivery.
How do you ensure the ice lollies don't melt during shipping?
We use high-grade thermal insulation and dry ice to ensure your Joystick Ice Lollies stay frozen at -78.5°C until they reach your doorstep.
Are your ingredients natural?
Yes, we pride ourselves on using real fruit juices, organic sweeteners, and no artificial preservatives to create our signature flavors.
What should I do if my order arrives melted?
While rare, if your order arrives melted, please take a photo and contact our support team within 2 hours of delivery for a full refund or replacement.
Do you offer vegan or dairy-free options?
Absolutely! All our fruit-based Joystick Ice Lollies are 100% vegan and dairy-free. Check the product descriptions for specific allergen information.
Where do you deliver?
Currently, we offer nationwide shipping across the continental US with specialized cold-chain logistics to maintain product integrity.
Can I track my frozen delivery?
Yes, as soon as your order is dispatched, you will receive a tracking number via email to monitor your lollies' journey in real-time.